Hampton Inn Richmond-West Innsbrook

The breakfast was your typical hotel breakfast. The hotel was clean. We would stay here again. I liked the environmental approach.... refillable shampoos, conditioners, etc. No little bottles for the landfill. We enjoyed the outdoor pool too.

Even with rain and equipment issues, little details were always taken care of. Always a fresh coffee bar set up ready to serve 24-7. Anything we asked about, they usually offered the next level up as well as meeting the basic request. That made me realize they were trained in hospitality.

breakfast was good. staff was extremely friendly. Every single staff person i encountered was genuinely happy and nice and talked to my kids and made their stay better in my opinion. my kids speak and say hi to everyone and some people just ignore or say hi. everyone kinda had little conversations with them for instance when i was checking in or at breakfast or even just in lobby. made the boys feel important.

Hot breakfast with attendant to assist with special needs if required. Great location with many restaurant/ dining options. Plenty of free parking.

Please disregard review before this!! Should have been under a different review- this hotel was our savior from a horror story! Don’t hesitate to book!